Refund Policy

Last updated: October 13, 2026

1. Introduction

Thank you for using MoGoFun's AI voice generation services at https://mogofun.com.

Due to the nature of digital products and services, we cannot offer refunds for change of mind. Please read the product page, title, and description thoroughly before making a purchase.

Because the services we offer are digital and cannot be returned, your purchase is only eligible for a refund in the specific situations described below. This Refund Policy supplements our Terms of Service. If there is a conflict regarding refunds, this Refund Policy controls.

2. Eligible Refund Situations

2.1 Duplicate purchases

We will refund accidental duplicate purchases. Contact us with your order details and we will process the refund promptly.

2.2 Unresolved technical problems

First, please reach out to our support team with specific information about the technical issue. If you encounter a consistently reproducible error with our AI voice generation service that cannot be resolved, please let us know.

Note: Services with alleged technical issues are eligible for a refund only when sufficient information is provided regarding how the error was created and our technical team confirms the issue cannot be resolved.

2.3 Service misrepresentation

We consider a service to be "misrepresented" when the delivered service does not match the described function in the service description, or when a feature stated to be included is not delivered.

Misrepresentation does not include subjective opinions on the quality or appearance of the generated voice output.

For example: A service would be misrepresented if the description promised 24/7 availability but the service was consistently down. A service would NOT be misrepresented if a user believes that the generated voice "doesn't sound good" or "isn't high quality compared to other services."

3. Non-Eligible Refund Situations

We are unable to process refunds in the following situations:

  • You (or your client) no longer need the purchased service
  • You found another service you like better, or you have changed your mind about your purchase
  • You do not have sufficient technical expertise to use the service
  • You do not have the correct software or hardware requirements (described in the service listing) to use the service
  • You bought a service by accident, and our system shows that the service was accessed or used
  • You feel that the generated voice output is of low quality (this is subjective and varies by user preference)
  • You are having trouble accessing the service because your internet connection is not fast enough, is not stable, cannot handle the service requirements, or similar issues related to your internet service
  • You claim the service is experiencing a technical issue, but are unable or unwilling to provide sufficient evidence for the technical issue
  • Your service purchase was made over 30 days ago
  • You have already used the service extensively (more than 50% of your purchased credits or time)

4. Refund Process

To request a refund, please contact us at support@mogofun.com with the following information:

  • Your order number or transaction ID
  • Detailed description of the issue (if applicable)
  • Screenshots or evidence of the problem (if applicable)
  • Your preferred refund method

We will review your request within 2–3 business days and respond with our decision. Approved refunds will be processed within 5–7 business days using the same payment method you used for the original purchase.

5. Service Terms

Before purchasing our AI voice generation services, please ensure you understand:

  • Service Requirements: Please ensure you have the required software and basic knowledge to use our service before purchasing
  • Usage Limits: All services are subject to fair use policies and usage limits as described in our Terms of Service
  • Quality Expectations: AI-generated content may vary in quality and may not always meet subjective quality expectations
  • Technical Support: We provide technical support for service-related issues, but not for general usage guidance

6. Discretionary Refunds

All refunds are at the sole discretion of MoGoFun. We reserve the right to refuse any refund request that does not meet our clearly defined criteria or that we believe to be fraudulent or abusive.

7. Contact Us

If you have any questions about this Refund Policy, please contact MoGoFun:

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